Customers Bank
Customers Bank received 385 applications in 2025 and made 328 mortgages, in 49 counties across 16 states. The median rate its borrowers got was 6.375% on a median loan of $205,000. Of 351 decisions, 14 were denials — 4.0%, most often for debt-to-income ratio.
| Legal Entity Identifier | 6UHRKD73G36IZYN3FC43 |
|---|---|
| Applications received | 385 |
| Mortgages made | 328 |
| Denied | 14 |
| Approved, not taken up | 9 |
| Withdrawn or incomplete | 34 |
| Loans bought from other lenders | 0 |
| Median rate spread over the prime offer rate | 0.151 points |
| FDIC-insured bank | Yes: Customers Bank, 7 offices |
By loan purpose
| Purpose | Mortgages made | Median rate | Median loan | Denied |
|---|---|---|---|---|
| Home purchase | 241 | 6.375% | $195,000 | 4.6% |
| Refinancing | 35 | 6.125% | $2,985,000 | 0.0% |
| Cash-out refinancing | 37 | 6.050% | $2,805,000 | 5.0% |
| Other purposes | 15 | 6.625% | $105,000 | 0.0% |
Where Customers Bank lends most
The 49 counties where it made the most mortgages in 2025. Each county page ranks every lender there.
| County | Mortgages made | Median rate | Denied |
|---|---|---|---|
| Berks County, PA | 111 | 6.375% | 4.9% |
| Philadelphia County, PA | 96 | 6.375% | 4.8% |
| Kings County, NY | 26 | 6.000% | 0.0% |
| New York County, NY | 13 | 6.080% | 0.0% |
| Bronx County, NY | 10 | 6.020% | 0.0% |
| Queens County, NY | 7 | Under 10 loans | 12.5% |
| Hudson County, NJ | 5 | Under 10 loans | 0.0% |
| Montgomery County, PA | 4 | Under 10 loans | 0.0% |
| New Castle County, DE | 3 | Under 10 loans | 0.0% |
| Rockland County, NY | 3 | Under 10 loans | 0.0% |
| Bucks County, PA | 3 | Under 10 loans | 0.0% |
| Delaware County, PA | 3 | Under 10 loans | 25.0% |
| Lehigh County, PA | 3 | Under 10 loans | 0.0% |
| Luzerne County, PA | 3 | Under 10 loans | 25.0% |
| Schuylkill County, PA | 3 | Under 10 loans | 0.0% |
| Kent County, DE | 2 | Under 10 loans | 0.0% |
| Sarasota County, FL | 2 | Under 10 loans | 0.0% |
| DuPage County, IL | 2 | Under 10 loans | 0.0% |
| Middlesex County, NJ | 2 | Under 10 loans | 0.0% |
| Ocean County, NJ | 2 | Under 10 loans | 0.0% |
| Suffolk County, NY | 2 | Under 10 loans | 0.0% |
| Westchester County, NY | 2 | Under 10 loans | 0.0% |
| Los Angeles County, CA | 1 | Under 10 loans | 0.0% |
| Orange County, CA | 1 | Under 10 loans | 0.0% |
| Placer County, CA | 1 | Under 10 loans | 0.0% |
| Santa Barbara County, CA | 1 | Under 10 loans | 0.0% |
| South Central Connecticut Planning Region, CT | 1 | Under 10 loans | 0.0% |
| Broward County, FL | 1 | Under 10 loans | 0.0% |
| Collier County, FL | 1 | Under 10 loans | 0.0% |
| Baltimore County, MD | 1 | Under 10 loans | 0.0% |
| Madison County, MT | 1 | Under 10 loans | 0.0% |
| Clark County, NV | 1 | Under 10 loans | 0.0% |
| Cape May County, NJ | 1 | Under 10 loans | 0.0% |
| Cumberland County, NJ | 1 | Under 10 loans | 0.0% |
| Carteret County, NC | 1 | Under 10 loans | 0.0% |
| Allegheny County, PA | 1 | Under 10 loans | 0.0% |
| Chester County, PA | 1 | Under 10 loans | 0.0% |
| Dauphin County, PA | 1 | Under 10 loans | 0.0% |
| Lebanon County, PA | 1 | Under 10 loans | 0.0% |
| York County, PA | 1 | Under 10 loans | 0.0% |
| Charleston County, SC | 1 | Under 10 loans | 0.0% |
| Greenville County, SC | 1 | Under 10 loans | 0.0% |
| Portsmouth city, VA | 1 | Under 10 loans | 0.0% |
| Bristol County, MA | 0 | Under 10 loans | Not published |
| Strafford County, NH | 0 | Under 10 loans | Not published |
| Camden County, NJ | 0 | Under 10 loans | Not published |
| Mercer County, NJ | 0 | Under 10 loans | Not published |
| Salem County, NJ | 0 | Under 10 loans | Not published |
| Union County, NJ | 0 | Under 10 loans | Not published |
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When Customers Bank’s figures are published for the next year, or restated.
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Counts, medians and denial shares are computed from the Home Mortgage Disclosure Act loan-level file for 2025, published by the Consumer Financial Protection Bureau through the FFIEC: every application a covered lender received, as the lender reported it. A median rate is what borrowers got, not what you will be offered — it depends on the loan, the property, your credit and the market on the day, and no figure here is a quote. A median over fewer than 10 loans is not shown: it is a number with no meaning and a real person's rate half-exposed. Those cells say "under 10 loans" and the count is still published. This is information, not advice, and no lender pays to appear.